Frequently Asked Questions
What is your return policy?
Unwashed and unworn items free of perfume or other scent may be returned for a full refund within 20 calendar days from delivery. Please refer to our complete return policy at the bottom of the page.
Do you offer gift cards?
At the moment, we do not offer gift cards. We apologize for the inconvenience and are looking for ways to better serve you in future.
What bra sizes do you offer?
How does made-to-order work?
We are a small designer brand specializing in high-end lingerie, not a mass produced label. We take pride in making our collections in small quantities and some styles are offered exclusively on a made-to-order basis. The process of buying made-to-order items is the same as for in-stock items, except that it's handmade specifically for you and the time needed to receive your shipment is typically 5-6 weeks.
Do you offer gift wrapping?
All TéAmore orders are wrapped in tissue paper and placed in a discrete, unbranded black box, tied with satin ribbon. You may choose to include a personalized, hand-written message with your gift at checkout. Please contact us at hello@teamorelingerie.com if you have additional requests. We will do our best to accommodate.
Do you make A, B, or C cups?
TéAmore specializes in making high-end lingerie for women with fuller busts - a grossly underrepresented group of shoppers in the designer lingerie industry. At the moment, we generally do not offer A-C cups except in the Black Swan collection, however, our cups run slightly small and many women who wear B and C cups find that our pieces fit them comfortably when using sister sizing system. For example, if you wear a 34B and your bra bands typically fit on the looser side, you may find that our 32D fits you much better (32C being your sister size and accounting for our cups running smaller). Please contact us at hello@teamorelingerie.com if you need help finding the right size for you.
How do I care for my TéAmore lingerie?
We recommend hand washing in cold water using delicate laundry detergent. Soak your lingerie for 10 minutes and gently agitate. Avoid soaking for prolonged period of time to prevent dye bleeding in bright colored garments. Use your fingers to gently rub off any stained areas. Rinse with cool water and lay flat to dry. You may use iron on low temperature setting to smooth out any wrinkles.